Iperbole, Bologna Civic Network, is operating since the 9th of January 1995. It is one of the
first services of this kind that has been realised by a public administration in Europe.
Bologna is quite advanced in using the Internet for new forms of teledemocracy, administration
transparency, and the right to be informed. Special emphasis is given to enhance the
interaction with and participation of citizens in the administrative decision making process
in order to update and evolve public institutions.
Iperbole is the result of several European Projects (City Card Esprit, Million, Web4Groups,
SeNIOR ON LINE, NETFORNETS, FAOL, Netizens, Leonardo, etc), carried out together with
international groups composed of public administrations, private enterprises, research
centres, and universities. These projects aimed at creating new network applications and
software solutions that promote user-friendly interfaces, use of simple and natural language,
message routing and artificial intelligence techniques (teleconferencing, telelearning,
telebooking, tourism, service distribution via network, etc.). All projects encourage easy
relationships between citizens and public administrations and were continuously checked by
analysing "user requirements", collected via questionnaires on the web with randomised groups
of citizens or during "user validation" meetings.