The Delphi method can be described as a method for structuring a group communication process
that allows a group of individuals as a whole to deal with a complex problem effectively. It
is typically used in the areas of forecasting, broad or long range policy creation and in the
development of management strategies.
The Delphi method is a technique for eliciting and refining the group judgements of recognised
experts in situations where exact knowledge is not available but where partial information is
available at the disposal of the individuals in the group.
Thus although the experts might not know the answer, they do have other relevant information
that enables them to make estimates. The integration of individual interviews in a structured
and moderated process helps to overcome the uncertainty inherent in complex problems and to
approach the factual developments.